Basic Job Purpose: Under the supervision of the Program Director and Deputy Director, the Welcome Center Specialist provides personal and telephonic customer service support to clients wishing to participate in our programs and services. The Welcome Center Specialist is an entry-level position.
Functions and Duties:
Be familiar with opening procedures for the D. H. Cuddy Welcome Center in accordance established task list.
Close the D. H. Cuddy Welcome Center in accordance with established task list.
Cleans Welcome Center as needed to ensure it represents a clean, safe and welcoming environment.
Ensure that the reference material shelves are fully stocked.
Restocks free snacks when needed.
Monitors the behavior of clients and addressing problems as necessary or informs supervisor of problems or potential problems.
Answers all incoming telephone calls and routes them to the proper person, if necessary.
Checks all voice mails and emails coming into the Welcome Center and routes them to the appropriate person, if necessary.
Prepares receipts for all donations or program fees paid at the Welcome Center and routes them immediately to the bookkeeper.
Be courteous and helpful to all customers calling or visiting the Welcome Center.
Be familiar with all ASYMCA of Alaska programs and services.
Inform clients of the various programs and services offered by the ASYMCA of Alaska.
Other duties as assigned by the Program Director or Executive Director.
Office environment using computer, scanner, fax machine, and copier.
Standing for periods of time while manning informational booths/tables at various resource fairs or functions. Functions may be indoors or outdoors.
Physical demands are sitting at a desk, standing at informational booths, minimal stretching and bending, and the ability to lift 30 pounds.
Must be customer service oriented with good phone and interpersonal skills.
Must possess computer skills and ability to type proficiently.
Knowledge of MS Word, Excel, Power Point, Outlook.
Must have experience with military lifestyles.
Must have a valid driver’s license and clean driving abstract.
Post Hire Requirements:
Pass a background check.
May occasionally be expected to work at special events outside normal working hours, including some weekends.
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